Gorgias

Gorgias

Customer Support · Replaces Zendesk, Freshdesk

Gorgias is a customer support platform purpose-built for Shopify, Magento, and BigCommerce stores — it pulls in order data, shipping status, and purchase history right inside every ticket so agents never switch tabs. AI automates 30–60% of tickets out of the box for common queries like order status and returns. Ticket-based pricing rewards efficiency.

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Who it replaces

Zendesk
Zendesk
✗Complex onboarding
✗High licensing cost
✗Rigid workflows
VS
Gorgias
Gorgias
✓Quick setup & onboarding
✓Transparent, modern pricing
✓Flexible & built for teams
Freshdesk
Freshdesk
✗Complex onboarding
✗High licensing cost
✗Rigid workflows
VS
Gorgias
Gorgias
✓Quick setup & onboarding
✓Transparent, modern pricing
✓Flexible & built for teams

How does it compare?

See Gorgias side by side with the tools it replaces.

Best For
E-commerce brands on Shopify or WooCommerce with growing support volume

Reviews

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